Integrity … Does Your Mover Have It?
An Important Factor To Look For When Searching For A Moving Company
While all moving companies transport people’s belongings, there are many other factors to consider when searching for a moving company.
Researching the reputation or integrity of a company can help you to hire the right mover versus just any mover. Questions to keep in mind during your search include:
A short consultation with a representative from the company can give you a good sense of how the company operates and how staff treats customers. If a representative is polite, willing to answer questions and to explain how the moving process works it is a good indication of how you will be treated as a customer. Other signs such as positive body language, openness, and ready knowledge will further influence your impression. The actual moving crew, such as the driver, packer and loader, should represent the company equally well. While a move consultant is easily accessible to speak with, the men and women who load, pack and drive the trucks are the ones who make or break a move. Check out this short video that will give you some behind-the-scenes insight into the lives of those who serve our customers on the front lines.
Even after a good consultation you may still have questions about the company. Other research, such as conducting online searches, reading reviews and listening to what past customers have to say about the mover are also good ways of uncovering a company’s reputation and integrity. Contacting the Better Business Bureau (BBB), an organization designed to present consumers with an account of businesses and practices, can be a great source as it gives unbiased information about a company’s track record based on principles such as advertising honestly, honoring promises and responding to customer issues. Companies that prove they are able to do this become accredited by the BBB, can earn an A+ rating and be endorsed to consumers through a special “seal of approval.” Click here to view our accreditation and A+ rating with the BBB.
Company integrity does not end once a service is completed. Reaching out to customers once the move has been completed and asking for feedback shows staff are taking the initiative to find out how well services were provided. While everyone loves hearing positive feedback not everybody is necessarily willing to go the extra mile to hear about and fix any issues that may have taken place during the move process. The test of good customer service at a company is having staff who are willing to take the negative with the positive to improve on ways of conducting business in order to provide better customer service and increase customer satisfaction. This is how you know you’ve found a company that really cares. Andrews President, Taylor Marshall, touches on this subject and other factors to look for when hiring a moving company in this short interview.
Would you like to know more details about the integrity of Andrews? Read some of the 5-star customer testimonials from past moving experiences to learn more about our integrity as a moving company. Then fill out this form for a no-hassle no-obligation moving quote today and one of our representatives will be happy to help you.