Customer Reviews

Published on Jan 16, 2017 in Andrews Blog: Residential & Corporate Moving Services, Uncategorized

Customer reviews are a great way of finding out valuable information about how a company treats its customers. As a family-owned company, we strive to offer each of our customers a personalized customer service experience. Whether you are looking for a moving company for your personal belongings or for your corporate needs, Andrews is dedicated to providing high-quality, professional services. We offer residential movingcorporate relocation, and professional services.

 

As a company, we actively seek feedback from past customers. This allows us to evaluate our performance and continue to improve our services to make moving a more enjoyable experience. But don’t take our word for it. Feel free to read some of the 5-star moving testimonials below from past customers to learn more.

 

Moving Testimonials: What Our Customers Are Saying

 

Andrews has many great reviews online. Hear our most recent review from a happy customer by clicking on the video below. Then read through our extensive list of comments from even more satisfied customers. 

 

Satisfield Customer Video1

 

Andrews Moving & Storage, Great Experience

I would highly recommend Andrews Moving & Storage. They arrived on time. They were very kind, and they treated my belongings as if they were their own. They made sure I was happy where they put everything in my new location, and would not leave until I was content.

 - Gina D.   Jan 11, 2017

 

Excellent!

Very professional and friendly.

- Kayla W.   Jan 4, 2017

 

Great move experience!

 Whole move went great. Help wrapped the furniture well and quickly got it into the truck. At the destination they laid down protective flooring so that they wouldn’t mark up the floors in the new house which was appreciated. Quickly unloaded the truck getting all the furniture into the right rooms. Didn’t need to stay on top of this crew unlike some other moving crews I’ve used in the past. Would use them again.

 -  Jeff P.   Jan 3, 2017

 

  5 Stars

Excellent moving crew, was quick and careful with all of our belongings.

- Shawn M.  Jan 1, 2017

  

We could not be happier.

Our movers were professional, efficient, and careful. A great experience overall, I would recommend them to everyone.

 - Lisa G.  Dec 31, 2016

 

Great People To Work With.

 The men were courteous, friendly and professional. They arrived on time and worked hard from start to finish.

 - Deb I.   Dec 24, 2016

 

 Great Job!!!

Three movers showed up on time with a semi truck to load my homes belongings. All three movers were very polite and showed care in what they did. These movers were professional, careful, and attentive to requests I had made. I had some very expensive furniture and they took good care of everything. I would strongly recommend this company for larger moves. From the advance quote I received from Angelo, the front office follow up and confirmation – along with the actual move, this company was a stress free experience. 

- Jim B.   Nov. 30, 2016

 

Excellent!

Excellent packing of my things and the 3 crates. Everything arrived safe and on the date I selected!

-Sharon H.  Nov. 24, 2016

 

Move couldn’t have gone smoother. Driver was great!

The driver and his helpers were professional and courteous. Pick up and delivery was timely and to our schedule. We appreciated the extra care and attention to detail in packing and unpacking our furniture. We would suggest them to our friends.

-Brenda K.  Nov. 24, 2016

 

Excellent Packing and Moving Company

Packing and moving. Outstanding service all around. Great communication, clean and careful, would recommend to all.

-Chad T.  Nov. 22, 2016

 

Outstanding company.

Truly professional, caring, and helpful!

-Joseph R.  Nov. 10, 2016

 

Great job!!

I was very impressed with our movers and their professionalism. They arrived on time ready to go and did a great job. We moved from a 3 bedroom house with lots of furniture, nothing was damaged in the slightest. I highly recommend them to everyone!

-Maureen G.  Nov. 6, 2016

 

Great Job!

Andrews moved my mother and father in law this past summer and did a great job working with me to coordinate the details. The crews were hard working and friendly. The job was done professionally and on budget!

- Karen P.  Nov. 4, 2016

 

Great moving company!!

I cannot say enough good things about my experience with Andrews Moving company! I planned a last minute move and was just grateful to find movers for the day I needed, but after I looked up reviews for other moving companies, and saw all the horror stories, I realize how lucky I was to have had such a great company help me with my move! The company answered all my questions prior to my move and called the night before and gave me a one hour window they would arrive by, and true to their word, they were there. They packed the truck efficiently and carefully. Once at my new home, they unpacked everything quickly, and made sure I was happy with everything before they left. The moving company office also called me during the move to make sure everything was going smoothly. The movers themselves were friendly and very polite. I recommended this company to friends and family, and would use this company again in a heartbeat. As stressful as a move can be, the moving company made it easy and I am so thankful!

-Heather L.  Nov. 2, 2016

 

The Move — prompt and efficient.

- Jeff H.  Oct. 31, 2016

 

I got 3 quotes before hiring Andrew’s moving company. They had the best price and the office staff was professional so I hired them. The guys showed up on time. They asked me the specifics for the job and got right to work. They had to work around me as I was putting in flooring and they didn’t mind at all. They worked so hard and so quickly. I couldn’t believe how much work they got done in the amount of time they were there. Thank you to Andrew’s moving company for making this job easier for me. I will recommend this company to everyone I know.

-Angel H.  Oct. 20, 2016

 

Well executed move

The move went perfectly. The team Andrews sent was professional as they went about their work.

- Rick P.  Oct. 11, 2016

 

5 stars all the way!

Matt and Matt worked very well together. They managed to move everything on my list in the time frame assigned. Nothing broke, nothing was damaged, nothing was left behind. I will 100% track them down the next time I move! Everyone on the team, from the owner to the secretary, were professional and patient. Thank you for a successful move!!

- Shelby K.  Oct. 1, 2016

 

I would hire them again.

You get what you pay for.

-Roger K.  Sept. 29, 2016

 

Overall, very efficient, polite, professional young men. Regarding the quote, absolutely most professional. Highly recommended!!

-Danielle S.  Aug. 23, 2016

 

Outstanding job. Packing and move completed faster than quoted, thus lowering the quoted price. Movers were very nice, polite and professional. I would highly recommend them as your choice for a mover.

-Kathleen W.  July 29, 2016

 

Hello, 

 
Just wanted to write and commend your movers on a recent job they did for my son and daughter in law from Bay Village, Ohio to Davidson, NC.
 
The movers names were Mike and Matt and I insisted on getting some info from them so I could properly thank them.  Both Mike and Matt were extremely polite, professional, and hard working.  The temperature was near 95 degrees and they had to carry the furniture up a steep driveway and then up the staircase to the main entrance.

They never complained once about the work they were doing.  They reminded me of people from my generation of hard work and getting the job done for the customer.

 
My wife and I will be moving to Charlotte sometime in the next few months and will definitely be contacting you for a quote.  These guys are a credit to your firm.
 
Sincerely,

 

Bob H. July 21, 2016

 

Good Afternoon,

 

I must begin by saying that moving has been our least favorite thing to do. Over the course of about a decade we have moved several times to different cities, which included a few states and have never had an experience like the moving experience we encountered with Andrews Moving Company. 

 

We first spoke with Scott in January 2016. Immediately he was very patient, informative, genuine, and professional. He gave us the attention and detail that seems rare for a company of your size.  As we moved closer to the move date, we still had questions that we needed answered (some might call them minor details). No matter the gravity or volume of questions, he always gave us thorough and patient responses.  Thank you, Scott!!

 

Once those questions were answered, and the PO setup with our company, a date was set for packing (June 28th), loading (June 29th), and delivery July 1st – 14th.  

 

During this time, we had various things that needed attention but felt very relieved and at peace that moving dates and times were set.  Then the big date came, and the packers arrived and it was my second to last day at work.  I wanted to be there to help Janice and our four children but knew that I could not. So I texted Janice to see how things were going and she quickly replied “Going smoothly!” When I saw those words I was able to relax and focus on my work even that much more! If she was at all displeased she would have said it. Later that day when I came home, I felt SO much relief because I did not have to pack things up. Furthermore my family was happy, and everything was packed so well!  

 

Then June 29th came… the BIG move!  I thought that it could not get any better until I heard Janice talk about Mr. Jim and his son’s (Josh, Jimmy and Billy)! Janice sent me a video of everyone working so hard at work and I got a glimpse of how kind, personable, professional, and pleasant this particular crew was.  They loaded everything without any complications and again I was able to come home and see everything moved – with the ease of mind that it was professionally done.  I cannot express enough how I want the best for my family. There are times when I feel like only I should do whatever is needed for my family. But I was able to trust Andrews Moving Company and was not disappointed.

 

We then packed up enough clothes in anticipation that we might not receive our belongings for another week or so. Once the truck was packed Mr. Jim mentioned to my wife, Janice, that Saturday July 2nd was a new possibility for them to bring our boxes.  A phone call from Mr. Jim confirming that they will indeed deliver on July 2nd gave us a new level of excitement!  So Mr. Jim and Josh arrived early that Saturday morning, moved in our belongings without any damage to the property,  my vehicle (that also was shipped), showed eagerness, calmness, and again the utmost professionalism!

 

This was my first time meeting Mr. Jim and Josh, and Janice had nothing but high praises for them both. When I met them and saw their work up close and personal, I could not agree with her more. I only wish that I could have met his other two sons Billy and Jimmy.

 

This was our first experience with a full service moving company and we were pleased beyond our imagination.  We have nothing but the utmost appreciation and regard for Scott, Mr. Jim and his sons, along with the entire company. I no longer fear moving, and look forward to the assistance of your company should we move again. We hope to request the same crew.

 

Have a great day and continue running such an excellent company.

 

Sincerely,

 

Darrion & Janice M.   July 13th, 2016

 

Matt and his helper (I feel terrible I forgot his name) were efficient and finished the job quicker than what was quoted. I was very pleased, They were polite and saved me money. I will recommend this company!

-Roxanne P.  June 30, 2016

 

We ended up having an unexpected move. The move went fantastic!!!! Our belongings were all taken care of very well! The staff treated us like family! We still to this day keep in contact with Andrews! We will never ever recommend anyone else and we have moved numerous times …. it’s because of the respect Andrews gave my husband and my family!

-Cheryl H.  June 26, 2016

 

Andrews has moved our household 3 times, with not a single problem, damage or missing item. The movers were professional, uniformed, pleasant and hard-working. Andrews has been around for two generations with a consistently top-rated reputation for good reason!

-Merilee M.  June 24, 2016

 

Everything went great. Highly recommend. Thank you.

-Dominic C.  June 24, 2016

 

The representative came out to provide an accurate quote. Very clear and concise as to what the process will be. I have planned ahead for a moving date in August, very excited to be working with the Andrews team!

- Robin M.  June 24, 2016

 

They moved us into storage until we find a house. Professional, worked quickly and were very careful.

- Dennis J.  June 21, 2016

 

We move way too much and Andrews is the first company in 20 years that made the whole process totally painless. They communicated up front the timing and explained the whole process so we would be prepared for any hiccups in the process. However there were none. Driver and team were careful with not only our household goods but also our house. I have already recommended them to our friends. Bottom-line on our move the price was the price, the timing was the timing, and the people were all professional!!!!!

- Ken F.  May 31, 2016

 

Not that I hope to EVER have to move again, but your company was excellent! Everyone was extremely courteous and helpful and the follow-up was great. I can’t say enough good things about your personnel. The best move I have ever made. Thank you for your care and concern.

- Leslie

 

I just wanted to let you know what a fantastic job your team did with our move. They were professional, personable, kind, and efficient. I could not have asked for anything more! Thanks again for all your help!

– Kathy G.

 

You should be very proud of the work that your team provides.  Our move was a very, very easy experience.  They were thoughtful, helpful, and respectful the entire day, even as everyone was getting tired. They were a joy to work with and it reinforced the difference between Andrews…and everyone else. Thank you so much for making this such a positive experience!  Please pass on our complete satisfaction with our experience to our crew.

– Dan & Erica T

 

Thanks to your team for a very successful move today. The guys were on time and did an excellent job of caring for the furniture. I thank you for your prompt attention and for handling the move well with all the logistics involved.

– Al L.

 

I just wanted to touch base and let you know how pleased my husband, Dave, and I were with our move(s).  It was a stressful and exhausting time for us so we sure appreciated the competence and professionalism of everyone we dealt with at Andrews. Right from the start, your team made us feel that we were in good hands. Please extend our sincere thanks to everyone who helped with our moves.  I wouldn’t hesitate to recommend Andrews to anyone in need of a mover.

– Kathy & Dave K.

 

The Cleveland crew Ed Wood and his team COULD not get any better. Anita Torrence and Dennis are the BEST! Caring, patient and they made me feel as though I was their only customer!

- Joanne B, Moved 6/6 from W. Palm Beach, FL to Beachwood, OH

 

 The people at Andrews are great people to work with. They are very efficient, on time, and careful with moving items.

- Cody B. Moved 6/4 from Greensburg PA to Akron, OH

 

Great customer service and ability to meet timetables as projected was phenomenal!

- Ross B. Moved Lawrenceville GA to Oklahoma City, OK 6/13

 

The Andrews team made the move nice & easy, one less thing to worry about. They took better care of my stuff during the move than I personally would have.

- Mike K – Des Moines, IA to Denver, CO 5/28

 

The Andrews team was very professional, kind and efficient. The guys made sure that all of my white carpeting in the home I left and the home I moved into were well protected. Thank you so much.

- Dottie N. Moved South Russell, OH to Bainbridge, OH 5/22

 

Our move was hands down our best ever. After 12 corporate moves we are good judges if quality. Our crew was awesome.

– Paul S.

 

For more information on moving and storage services from Andrews or to request a quote call us today! 

Andrews Christmas Party

Published on Dec 22, 2016 in Andrews Blog: Residential & Corporate Moving Services

Happy Holidays from Andrews!

 

Everyone knows Christmas season is meant for celebration, good times and being social. Work at Andrews is no exception. Even workaholics took a break to unwind from the busy move season and participate in the festivities which included a special luncheon given to us by our gracious friends at CSNS — thank you! — followed by a Christmas tree decorating competition and white elephant gift exchange. 

 

Here’s some snapshots of the celebration below. 

 

Decorating the Tree

 

Our porter, Fred, brought in the tree. When he heard about the contest he was very excited about participating. Fred wanted to share his beautiful contribution with everyone. 

Christmas Tree-before

Before

           

Gina came in to save the day and won the contest by a landslide. The tree looked much better after her helping hand. Thanks Gina! (Sorry, Fred, you lose).

Christmas Tree-after

After

 

 White Elephant Secret Santa

 

The big event of the festivities was the white elephant gift exchange. Employees brought in their ghosts from Christmas past … er, GIFTS from Christmas past … and placed them under the tree for others to unwrap. There were a lot of laughs over ridiculous gifts as employees swapped stories and presents. Here are some of the unique finds below.

 

Christmas Party5

Waiting in anticipation.

 

Jeff wins the most hilarious present … a belly dancing kit complete with instructional manual and finger cymbals!

 

Christmas Party1

“I’m blushing.”

 

 Roisin ties with Jeff when she receives a children’s hat with a pink chicken head on top … complete with over-sized beak, rooster’s comb, ear flaps and pom poms!

 

Christmas Party2

“Gee, thanks guys.”

 

Ardyth gets a good find with a walking, talking, singing penguin.

 

Christmas Party3

“That’s mine!”

 

 What is ugly to some is beautiful to others. Deanna loves this gorgeous work of art that just happens to hold her favorite hot beverage! 

 

Deanna's teapot1

“It’s BEAUTIFUL!”

 

Deanna is astounded by the teapot’s ingenious design. 

 

Deanna's teapot2

“So you put water in Santa’s head and it pours out through his sack of presents? That’s AMAZING!”

 

 The gift exchange concluded with lots of laughs. To those who are reading this, all of us at Andrews hope you have as many laughs as we did this holiday season, with plenty of white elephants and great finds as well.  

 

Peace, joy and good tidings to you this

holiday season!

 

 

Integrity … Does Your Mover Have It?

Published on Dec 7, 2016 in Andrews Blog: Residential & Corporate Moving Services, Residential Moving

 

  Integrity … Does Your Mover Have It?

Integrity Road Sign

 

An Important Factor To Look For When Searching For A Moving Company

 

While all moving companies transport people’s belongings, there are many other factors to consider when searching for a moving company.

 

 Researching the reputation or integrity of a company can help you to hire the right mover versus just any mover. Questions to keep in mind during your search include: 

  • Is customer service a top priority?
  • Does the staff act professionally?
  • Are moving quotes put into writing?

A short consultation with a representative from the company can give you a good sense of how the company operates and how staff treats customers. If a representative is polite, willing to answer questions and to explain how the moving process works it is a good indication of how you will be treated as a customer. Other signs such as positive body language, openness, and ready knowledge will further influence your impression. The actual moving crew, such as the driver, packer and loader, should represent the company equally well. While a move consultant is easily accessible to speak with, the men and women who load, pack and drive the trucks are the ones who make or break a move. Check out this short video that will give you some behind-the-scenes insight into the lives of those who serve our customers on the front lines. 

 

Even after a good consultation you may still have questions about the company. Other research, such as conducting online searches, reading reviews and listening to what past customers have to say about the mover are also good ways of uncovering a company’s reputation and integrity. Contacting the Better Business Bureau (BBB), an organization designed to present consumers with an account of businesses and practices, can be a great source as it gives unbiased information about a company’s track record based on principles such as advertising honestly, honoring promises and responding to customer issues. Companies that prove they are able to do this become accredited by the BBB, can earn an A+ rating and be endorsed to consumers through a special “seal of approval.” Click here to view our accreditation and A+ rating with the BBB. 

 

Company integrity does not end once a service is completed. Reaching out to customers once the move has been completed and asking for feedback shows staff are taking the initiative to find out how well services were provided. While everyone loves hearing positive feedback not everybody is necessarily willing to go the extra mile to hear about and fix any issues that may have taken place during the move process. The test of good customer service at a company is having staff who are willing to take the negative with the positive to improve on ways of conducting business in order to provide better customer service and increase customer satisfaction. This is how you know you’ve found a company that really cares. Andrews President, Taylor Marshall, touches on this subject and other­­­­­­­­ factors to look for when hiring a moving company in this short interview. 

 

Would you like to know more details about the integrity of Andrews? Read some of the 5-star customer testimonials from past moving experiences to learn more about our integrity as a moving company. Then fill out this form for a no-hassle no-obligation moving quote today and one of our representatives will be happy to help you. 

Get a Quote or More Info

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