Frequently Asked Questions - Corporate Employee Relocation

1. When is the best time to move?

The best time to move is when it is right for you and your family.  There are times during the year that are busier for the moving industry.  The summer months (June to mid September) and end of the months are particularly busy. 

2. When should the moving company conduct the in-home survey?

The earlier, the better.  The more lead time you give us, the more likely we will be able to meet your preferred schedule.  It is best to call Andrews Moving  4 to 6 weeks before the move, if possible. 

3. How far in advance should the pack and move dates be scheduled?

We need 2 to 3 weeks to schedule the move, or as much as possible in order to reserve your preferred dates. 

4. Are Andrews Moving & United Van Lines insured and do they do background checks on their employees?

Yes, Andrews Moving is fully insured and bonded.  For the well being of our customers and as best business practices, all employees are background checked and drug screened before hiring and periodically throughout their employment. 

5. Are my items protected against loss and damage during the move?

United Van Lines and Andrews Moving offer Full Value Protection.  Under this protection plan, if your articles are lost or damaged while in United's care, they either will be repaired or replaced with similar or like items, or a cash settlement will be made for the current market replacement value, regardless of the age of the item.  Multiple plans and deductibles are available.  For more information, contact your Andrews Move Coordinator or your company’s relocation department.   

6. To what extent are my valuables covered during the move? 

In the moving industry, items having a value of more than $100 per pound are known as articles of extraordinary value and must be listed on the High-Value Inventory form.  For more information, please contact your Andrews Move Coordinator or Relocation Consultant.   For a complete list of items in this classification, ask for the United booklet “Protecting Your Belongings”.

7. Do we need to be present for all phases of the move process?

Yes, because you are the most important participant in the move.  You will need to be present during all phases of the move – pre-move survey, packing, loading, and unloading – to assure that all items which you intend to move are surveyed, packed, loaded, and delivered.  You will need to sign all paperwork before, during, and after the move. 

8. What items cannot be moved in the van?

Any flammables or combustibles cannot be transported in the moving van due to their hazardous nature.  Examples are: aerosols, batteries (car and household), bleach, charcoal, chemicals, cleaning solvents, fertilizer, fireworks, fuels (gasoline, kerosene, propane, sterno), matches, motor oil, paints, pesticides, poisons, propane tanks, etc.  Ask for the booklet “Doing Your Own Packing” for a complete list.

9. Can plants be moved in the van?

Typically, it is not advisable to move plants long distance in the van.   Changes in temperature, lack of water, and difficulty packing and securing larger plants can impact the condition of the plants.  Check with you Andrews’ representative about moving your plants locally (within 75 miles) and for a copy of the booklet "Moving with House Plants."   You may prefer to transport your house plants in the family car.

10. What is the best way to move our large flat screen TV?

Plasma monitors and TVs should remain in the upright position.  If the original packaging is not available, plasma monitors and TVs should be wrapped and crated for maximum protection.  If you need assistance with disconnecting and reconnecting the cables and wires, please ask about our third party services and to determine if your company will authorize the charges.

11. Can my possessions be stored temporarily?

If you are unable to take immediate possession of your new residence, your belongings can be stored in a local United agent's warehouse. United agents throughout the world provide safe storage facilities for holding your goods until you're ready for them. Please ask your Andrews’ Move Coordinator for information regarding storage arrangements and who is responsible for the payment.

12. What if something gets damaged during shipment?

Andrews Moving and United Van Lines personnel are trained in the best practices to protect your belongings during loading, transport, and delivery.  If there should be an item damaged during the move, please contact your Move Coordinator for a claim form.  Send the completed claim form to the Andrews Moving Claims Adjuster for review and processing.